Ben Doctor

Breaking Free From Whataboutism: Building Lovable Products Through Purposeful Action

Breaking Free From Whataboutism: Building Lovable Products Through Purposeful Action

In product development, there’s a pervasive habit that masquerades as prudence but ultimately kills agility: whataboutism. It’s the reflexive impulse to throw every conceivable "what if" question at a new idea, layering hypothetical concerns onto something before it’s even off the ground. When taken too far, whataboutism turns collaborative conversations into obstacle courses, overloading simple, potentially brilliant ideas with unnecessary complexity. Instead of enabling a maximally lovable product, whataboutism stalls progress and risks delivering products that are overbuilt, diluted, and uninspired.

The way out of this cycle isn’t reckless release; it’s a disciplined focus on purpose and action. Product teams need to shift their emphasis from satisfying every hypothetical concern to creating products that capture hearts through a clear, compelling experience. This shift requires setting boundaries on collaboration, focusing on essentials, and ultimately releasing products that users can engage with, learn from, and love.

The trap of hypothetical overload

Product teams often find themselves caught in a loop of whatabouts: What if users need more customization? What if this feature isn’t intuitive enough? What if power users want more control? These questions aren’t inherently bad, but whataboutism twists them into barriers that hinder progress. Each new “what about” shifts the product further from its initial vision, adding layers of complexity that detract from the simple, focused experience users are likely to love. This cumulative hypothetical overload eats away at both time and resources, pushing the product toward an overbuilt state that may impress few and frustrate many.

Every team has seen this happen—a product is developed, re-evaluated, expanded, and polished ad nauseam before launch. By the time it reaches the public, it’s often burdened with features and specifications added solely to preempt hypothetical user demands. Ironically, this attempt to satisfy all possible users ends up alienating them. Instead of a maximally lovable product, the team delivers a complex, compromised experience.

A bias for action: creating products users can love

The antidote to whataboutism is a cultural shift toward action—a bias for launching with purpose and learning in real time. This doesn’t mean ignoring good questions; it means defining what makes a product lovable and releasing it with that vision as the driving force. When teams focus on creating the features that will resonate most powerfully with users, they avoid the trap of diluting the experience with extras that solve only hypothetical problems.

This approach requires a framework that encourages disciplined collaboration, guiding team members to ask, “Will this change make the product more lovable?” rather than “What if someone someday needs this feature?” By centering discussions on the product’s potential to delight real users, teams can balance caution with purpose. This isn’t about cutting corners; it’s about actively choosing which elements will spark the strongest connection with users and creating a culture that prioritizes focused, timely action over exhaustive planning.

Collaboration with guardrails

Healthy collaboration is essential to product development, but whataboutism often turns collaboration into a free-for-all, stalling decision-making and bogging down progress. Instead, teams need structured collaboration with clear boundaries, focusing on the essentials that make the product compelling and lovable. By defining the scope and staying true to it, teams can keep the focus on their purpose while reserving the freedom to iterate later based on actual user feedback.

Consider setting up clear guidelines that differentiate meaningful feedback from hypothetical overload. For example, create criteria that prioritize issues impacting the core user experience over those addressing edge cases or potential future needs. Collaboration within this framework is both intentional and agile, helping teams refine their ideas without the paralysis of perpetual questioning.

Purpose-driven release: learning through real-world use

Whataboutism keeps products in development for far too long, delaying the essential step of release, where real feedback is gained and true improvement begins. Shifting to a purpose-driven release model—launching to learn—allows teams to move past the imaginary roadblocks and gain genuine insights from users’ reactions. When users can actually engage with a product, their feedback provides a clear, actionable roadmap for improvement, making future iterations more focused, impactful, and authentic.

Purpose-driven release is not about rushing; it’s about commitment to the core experience and willingness to evolve with real user input. It lets teams sidestep the paralysis of whataboutism and enter a cycle of continuous improvement that is grounded in reality, not speculation. Each iteration becomes a step closer to a maximally lovable product, one that is refined and enhanced based on actual needs and experiences, not imagined ones.

Building a culture of confident simplicity

Breaking free from whataboutism requires a cultural commitment to simplicity, action, and purpose. Instead of answering every possible question before launch, teams can adopt an approach that values simplicity and learns through doing. By focusing on what makes a product maximally lovable, product developers can design experiences that are deeply engaging, emotionally resonant, and continuously evolving based on genuine insights.

This culture of confident simplicity isn’t about ignoring details; it’s about being intentional. When whataboutism is no longer the default, product teams move from cautious debate to purposeful action, delivering products that captivate and engage users rather than products weighed down by unnecessary answers. By building this bias for action, teams create a development process that respects the product’s potential, user experience, and the reality of deadlines, creating products that people truly love—built on clarity, not complexity.

Ben Doctor is the founder of Canvas of Colors, where he helps teams cut through the noise and focus on building great products that matter. With a background in executive roles across user experience, product strategy, and user research, Ben has spent his career simplifying complex challenges and empowering teams to focus on what really matters—creating impact through great user experiences. He's passionate about stripping away unnecessary processes so teams can do their best work with clarity and confidence.

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